Frequently Asked Questions

“I filled in all the info – and it was in my basket…”

I know. It is frustrating. The issue is that a lot of people are trying to buy the same item at the same time. Since all items are one-of-a-kind, only the person first finishing the checkout process gets the item. 

DELIVERY

You can expect the delivery time to be around a week or so if located in Denmark. If You live on the other side of the planet – it might take longer. If it is a custom order delivery time will be agreed directly.
I use DAO for shipping in DK and PostNord for worldwide shipping.
 


You are always more than welcome to pick up orders personally (Its free and better for environment)
 Please reach out in advance, to make sure that I am in the studio when you stop by. If you have any questions, please reach out:
mail@annemariekrogh.dk

Returns

Please make sure the package is intact when you receive it – I can not refund any damaged goods. Note that extra shipping cost for returns is not refunded. Fill out the returns forms in the main menu.

mail@annemariekrogh.dk

Who are the team?

Me. I take care of all aspects myself and sometimes I get sick or have sick kids – and therefore packages can be a little delayed. I hope You have an understanding for this when buying from a small maker.

Can I make a reservation?

No, unfortunately not at the moment.

Do You attend any markets and Fairs this year?

I will attend Frue Plads market located in central Copenhagen
August 6-8.

https://dkod.dk/fruepladsmarked/

Who is Your carrier?

Parcels sent in DK are shipped with DAO. WorldWide Delivery shipped sent with PostNord